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Revenue Cycle Vision, Mission, and Values
Vision
Our vision is to be a top-performing Revenue Cycle, both state-wide and nationally, holding ourselves accountable to best-practice benchmarks and standards. We will work together to provide clear, accurate, and financial services to our patients. We will strive to support the DCH Health System by ensuring best-practice billing, registration, and customer service throughout the department.
Mission
Our mission is to ensure efficient, accurate, and patient-centered financial stewardship of the DCH Revenue Cycle, optimizing financial performance while reducing barriers to patient care and maintaining the highest standards of integrity and compliance.
Values
Integrity
Upholding honesty and strong moral principles in every aspect of the business.
Customer Focus
Prioritizing patient satisfaction and listening to their needs.
Innovation
Encouraging creativity, embracing change, and staying ahead of industry trends.
Accountability
Taking responsibility for actions and results, both positive and negative.
Excellence
Striving for the highest quality in products, services, and operations.
Collaboration
Promoting teamwork and open communication within the organization.
Sustainability
Committing to long-term, lasting approaches that discourage 'short-cuts'.
Continuous Improvement
Fostering a culture of learning, adaptability, and personal development.
Respect
Treating employees, patients, partners, and the community with dignity and fairness.
Positivity
Demonstrating enthusiasm and commitment to DCH's mission and goals.
Agility
Being flexible and responsive to changes in the market, industry, and organization.
Transparency
Being open and clear in communication with each other and our patients, ensuring trust is maintained at the highest levels.
Generosity
We give more than required. We are generous with our time, knowledge, encouragement, and grace. We assume positive intent and serve others with an open hand and open mind.
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