Main Guide
Request Access for Ref Providers
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Purpose
This guide explains how to submit a Help Desk ticket to request access for a REF referring provider in Expanse.
Situation / Scenario
Use this guide when a REF referring provider account needs to be created in Expanse. This request must be submitted through the DCH Help Desk under Access Management.
Step-by-Step Instructions
Start from the LOOP main page.
Helpful Tips
- Always verify the provider’s NPI and license number before submitting the request.
- Use Not Listed if the provider group is unknown.
- Double-check that the provider type, classification, and profile are correct before submitting.
- This process is for REF referring provider access, not general employee access.
Common Mistakes
- Selecting the wrong provider type.
- Forgetting to verify the NPI or license number.
- Leaving required provider information blank.
- Choosing the wrong provider profile.
- Submitting without selecting the correct requested action.
What NOT To Do
- Do not submit the request if the provider does not have a verifiable license number or NPI number.
- Do not use this process for non-provider employee access.
- Do not guess the provider group. Use Not Listed if it is unknown.
- Do not select a provider profile other than PHYSREF1 Referral for a REF provider.
Escalation Instructions
If there are issues submitting the request or if the provider information cannot be verified, contact the appropriate IT Help Desk or Access Management support team before continuing.